Scaling payment tech training with Freedom Pay
How a global payment leader transformed training from slow adoption to real-time learning
CASE STUDIES
The challenge
Keeping training in sync with rapid product growth
As a global leader in payment technology, Freedom Pay moves fast - launching new features, updates, and compliance changes on a regular basis.
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Inefficient training materialsOutdated formats (slides) slowed knowledge transfer - Content bottlenecksBacklogs of unconverted content piled up
- High support dependencyTeams relied heavily on support for product guidance
- Slow product adoptionEmployees struggled to keep up with new features
The solution
From static docs to smart, scalable learning
With Evolve, Freedom Pay began transforming its internal materials into structured, interactive learning experiences.
Instant course generation tool
In just the initial phase, 11 detailed courses were created automatically from existing content - no manual scripting required.
Real-time assessment and analytics
The platform also introduced real-time tracking and analytics, giving learning teams visibility into usage, engagement, and areas for improvement.
Smart knowledge base
Alongside the courses, a central knowledge base and smart search assistant were rolled out to help employees get instant answers on the job.
Early results
Aligning training with product velocity
Freedom Pay is now in the early stages of adopting Evolve across its organization. The foundation is in place - a scalable learning system, automated content pipeline, and AI-powered support tools - with structured rollout underway.
With these capabilities, the team is set to deliver faster, more consistent training that matches the pace of product innovation.
With these capabilities, the team is set to deliver faster, more consistent training that matches the pace of product innovation.
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Scalable training system - Instant course generation tool
- Smart knowledge base
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See how Evolve can scale your training operations
Evolve delivers near-instant results. We’ll show you how to go live in 24 hours - just upload your materials and within a day, you’ll have:
A complete course
An AI-powered simulator
A structured knowledge base
An AI-powered simulator
A structured knowledge base
